Jun 2022

Jun-29-2022

Release date: Jun-29-2022

This release will automatically update the platform with new features, improvements, and fixes for on-demand users, and requires manual updating for on-premise users.

Interactions

Conference

  • Fix. We have fixed an issue where participants using Mozilla Firefox received an unintended dialog to leave the page when entering a breakout room.

  • Fix. We have fixed an issue where participants who were auto-assigned to breakout rooms were wrongly removed from a conference.

Website Chat

  • Fix. We have fixed an issue where customers were still able to enter chat messages although the corresponding input field had been disabled when multiple users were simultaneously working on the same chat conversation.

Web App

Settings

  • Improvement. To improve overall usability, we have introduced a new search functionality within the settings menu. This helps you find a desired setting (e.g., for branding options) more quickly and conveniently.

Conferences

  • Improvement. To consolidate all available configuration options, the former Conference plugin has been completely redesigned and fully integrated into a comprehensive configuration section under SETTINGS > FEATURES & CUSTOMIZATION > CONFERENCES. For better usability, this section contains three main categories:

    • General – To define basic settings as well as an overall color scheme.

    • In-conference setup – To configure the in-conference experience for both moderators and regular participants by defining settings in regard to the available features and recording options.

    • Before/after conference setup – To fine-tune the entire experience by configuring settings for various different info pages and redirect options that come into play right before or after conferences.

Co-Browsing

  • Improvement. To further consolidate all available configuration options, the former Co-Browsing plugin has also been completely redesigned and fully integrated into a comprehensive configuration section under SETTINGS > FEATURES & CUSTOMIZATION. Depending on the respective Co-Browsing type, you can now find all the related settings in one of the following three subsections:

    • Embedded Co-Browsing
    • Universal Co-Browsing
    • Mobile App Co-Browsing

Other

  • Fix. We have fixed an issue where exporting the results of the Flows report led to an unintentional logout for users.

Jun-15-2022

Release date: Jun-15-2022

This release will automatically update the platform with new features, improvements, and fixes for on-demand users, and requires manual updating for on-premise users.

Interactions

Conference

  • Improvement. The setting to reject participants using Mozilla Firefox now also includes moderators. This allows you to prevent the use of the only partially supported browser for all involved parties in order to avoid potential problems.

Web App

Other

  • Fix. We have fixed an issue where a custom input elements’ default value was not populated in the customer data records.
  • Fix. We have fixed an issue where the average responses report showed no data.
  • Fix. We have fixed an issue where longer holiday lists on booking pages were displayed incorrectly.

Jun-2-2022

Release date: Jun-2-2022

This release will automatically update the platform with new features, improvements, and fixes for on-demand users, and requires manual updating for on-premise users.

Interactions

Conferences

  • Improvement. When participants with iOS 13 or below try to join a conference, they will now receive a pop-up message informing them that the iOS version they are using is no longer supported due to technical reasons.

Web App

Rules

  • Change. Rules including Action Rules, Routing Rules, and SLA Rules were moved. They can be found under SETTINGS > FEATURES & CUSTOMIZATION > CHANNELS > WEB CHAT

Automation

  • Change. The auto responder has been removed from the “Automation” menu. It is now only available for super admins.
  • Change. The Articles feature has been removed from the “Automation” menu. This feature is being redesigned to better satisfy the user needs and therefore will not be available for the time being.
  • Improvement/Change. Form results have been moved to the “Analytics” menu.

Chatbots

  • Improvement. To better assist users and to avoid cases where new chatbots carry the same name as existing ones, we have implemented a name check for creating additional chatbots. However, this will have no impact on the import function in order to provide the best possible experience when re-using already existing chatbots.

Plugins

  • Change. The below listed plug-ins have been removed from the general UI. The related features and functionalities are still available, but configurations can now only be done by super admins.
    • Audio/Video/Screenshare
    • Inject HTML
    • Embedded Universal
    • Large File Upload

Reports

  • Improvement. Flow static report is now available to provide information about which buttons were clicked how many times within the different Flows. This way users can have a better understanding of visitors' behavior.

Other

  • Fix. We have resolved an issue where not all user accounts were loaded as part of the user management overview if the browser was zoomed out.
  • Fix. We have resolved an issue where invalid invitation links allowed users to sign in to a deactivated tenant.
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