November 2021

22-Nov-2021

Release date: 22-Nov-2021

This release will automatically update the platform with new features, improvements, and fixes for on-demand users, and requires manual updating for on-premise users.

Improvement

Conference

  • After sharing a PDF file in the Chat Moderator and participant can initiate a Document Co-Browsing session by clicking the eye icon next to the attached file.

Fixes

  • Booking Page accepts only correct email formats.
  • Search functionality returns entries matching the searched parameters.
  • Sending a Flow manually which requires user inputs now collects the data correctly and displays it in the User Information panel.
  • Visitors using Edge browsers are now correctly recognized as Edge, instead of Chrome.
  • Page Name field in our Booking Page editor is now showing up correctly as mandatory field.
  • During Document Co-Browsing, participants with editing rights are following the Moderator if Moderator guides through the conference feature is enabled.

15-Nov-2021

Release date: 15-Nov-2021

This release will automatically update the platform with new features, improvements, and fixes for on-demand users, and requires manual updating for on-premise users.

Improvements

Conference

  • Dragging and dropping Participants to Breakout Rooms at the bottom of a list is now easier. Hovering at the bottom of a list starts an automatic scroll in both the participant list UI and the Breakout Rooms window.
  • Participants will now receive a notification when a new Shared Note has been added or an existing one has been edited.

Search

  • Searching for users now can be done by either typing in the user’s displayed name or by typing in the user’s email address.

Fixes

  • Within Conferences in the Customers tab all customers are shown without any limitation.
  • WebChat Plugin now shows correct static language even when Disable Automatic Language detection is enabled.
  • The symbol “+” is now accepted in Booking Page forms.
  • Resizing Co-Browsing session window does not remove URL UI element for agents.
  • When Feedback forms are enabled for both Agent and Customers, both roles now receive the correct corresponding form.

08-Nov-2021

Release date: 08-Nov-2021

This release will automatically update the platform with new features, improvements, and fixes for on-demand users, and requires manual updating for on-premise users.

What's New

Conference

  • Conference that have been ended can now be reactivated. This way the same invitation link can be used by end users to join even after a conference was ended by a moderator and participants were removed. This feature is available for Scheduled Conferences. It can be found by navigating to Conferences->Join->Reactive conference-> Join & Reactivate.

Improvements

Conference

  • While dragging and dropping Participants to Breakout Rooms now we automatically scroll if needed.

Fixes

  • While Conferences are being recorded, we do not show an invisible user in tile view.
  • The Co-Browsing configuration Allow Recording shows up correctly with a toggle to enable and disable it.
  • Appointment Scheduler now displays correct time zones.
  • Document Co-Browsing sessions now correctly show documents to customers if the Moderator Guides Through Conference setting is enabled.
  • Users with Settings permission enabled can access the Users Settings as expected.
  • Number of Routing Rules shown on the UI is now unlimited.
  • When configuring the Appointment Scheduler, Remarks will now be visible for clients.
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